Privacy Policy | Remedy Complementary Therapy

Remedy Complementary Therapy

Last Updated: June 2026

At Remedy Complementary Therapy, your privacy is important to me. I am committed to protecting your personal information and handling it responsibly, securely and in accordance with UK data protection legislation.

This Privacy Policy explains what information I collect, why I collect it, how it is stored and your rights regarding your personal information.

Who I Am

Remedy Complementary Therapy is owned and operated by Maggie Herd and provides complementary therapy services including reflexology, massage, aromatherapy, Indian head massage, Hopi ear candling and holistic facials.

If you have any questions regarding this policy or your personal information, please contact:

Remedy Complementary Therapy
Moorland House, Whalley industrial Estate, Clitheroe Road, Barrow, Lancashire, BB7 9AH
Email: maggie.remedy@gmail.com
Telephone: 07598 093799

What Information I Collect

I may collect and process the following information:

Name
Address
Email address
Telephone number
Date of birth
Emergency contact details
Relevant medical and health information
GP details where appropriate
Treatment records and consultation notes
Appointment history
Information submitted through my website contact form

Why I Collect Your Information

Your information is collected to:

Respond to enquiries
Arrange and manage appointments
Assess suitability for treatment
Provide safe and effective complementary therapy treatments
Maintain accurate clinical records
Meet professional, legal and insurance requirements
Manage the day-to-day operation of the business

Special Category Health Information

As a complementary therapist, I collect certain health information that is classified as Special Category Data under UK GDPR.

This information is collected only where necessary to provide safe and appropriate treatment and is treated with the highest level of confidentiality.

How Your Information Is Stored

I take appropriate steps to protect your information.

Paper records are stored securely.

Electronic records are stored using password-protected devices and secure cloud-based services.

Access to client information is restricted and only used for legitimate business purposes.

How Long Information Is Retained

Client records are retained in accordance with professional, insurance and legal requirements.

Adult client records are normally retained for seven years after the last treatment.
Records relating to children are normally retained until the age of 25.
Financial records are retained in accordance with HMRC requirements.

Records are securely destroyed when they are no longer required.

Sharing Your Information

Your information will never be sold or shared for marketing purposes.

Information will only be disclosed:

With your consent
Where required by law
Where there is a safeguarding concern
Where necessary for legal or insurance purposes

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request restriction of processing in certain circumstances
Object to certain processing activities
Request deletion of information where legally permissible
Lodge a complaint regarding the handling of your personal information

Making a Complaint

If you have concerns about how your information has been handled, please contact me in the first instance.

Complaints will be acknowledged and investigated promptly.

If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: www.ico.org.uk

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Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements or business practices.

The most current version will always be available on this website.

Updated 16.06.2026